Refund policy

Which payments can be refunded, and how, is set out in our Refund Policy. Please read it before you ask.

Ask for a refund

1. Sign in to your account.
2. Open a support ticket with the subject “Refund Request”.
3. Say which invoice it is about and why you are asking.

We answer on the ticket. When a refund is agreed, it is paid the way our Refund Policy says.